Terms and Conditions
This page (and the documents it refers to) tells you the terms of use on which you may use or browse our website www.threadandneedlesco.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.
ABOUT US
www.threadandneedlesco.com is a site operated by Emma Baker ("we" or “us”). Our address is Stairbridge Lane, Thomsetts Cottage, Bolney, West Sussex RH17 5PA and our email address is info@threadandneedlesco.com. Our VAT registration number is 467816058.
OUR SITE
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat as confidential any user identification code, password or other security feature in relation to our site.
If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
RETURNS & REFUND POLICY
We want you to be fully satisfied with your purchase. If for any reason you are not happy with a standard design item, you may return it within 14 working days of receiving your order, subject to the conditions outlined below.
Custom Orders
All custom orders are non-returnable and non-refundable due to the personalised nature of these items. Please ensure all design details are correct before placing your order.
Standard Designs
Standard design items may be returned and refunded under the following conditions:
Items must be returned within 14 working days from the date of delivery.
The item must be in its original condition, unworn, unused, and undamaged.
The return shipping cost is the customer’s responsibility.
We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed via your original payment method within 5-7 business days.
Shipping costs are non-refundable.
How to Initiate a Return
To start a return, please contact us at info@threadneedlesco.com with your order details. We will provide you with return instructions.
If you have any questions, feel free to reach out to us. We appreciate your business and look forward to serving you again!
VARIATIONS
We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
RELIANCE ON INFORMATION AND LINKS
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We process information about you in accordance with our Privacy Policy.
LINKING TO OUR SITE
You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
We reserve the right to withdraw linking permission without notice.
You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
If you wish to make any use of material on our site other than that set out above, please address your request to info@threadandneedlesco.com.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.
OUR LIABILITY
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
o loss of income or revenue;
o loss of business;
o loss of profits or contracts;
o loss of anticipated savings;
o loss of data;
o loss of goodwill;
o wasted management or office use; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
JURISDICTION AND APPLICABLE LAW
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
EU Representative under GPSR
In compliance with the General Product Safety Regulation (GPSR), our official EU Representative is:
EU Representative - CertRep
Franz-Ehrlich-Straße 12
12489 Berlin, Germany
📧 info@cert-rep.com
📞 +49 176 43242825
They act as our trusted point of contact within the European Union for product safety matters, helping ensure our products meet EU safety standards—so you can shop with total peace of mind!
Embroidery Services
We pride ourselves on completing every project on time while maintaining the highest standards of craftsmanship. Whether it’s personalised gifts, uniforms, or stylish embroidered clothing, our mission is to bring your vision to life. With competitive rates and a commitment to customer satisfaction, we strive to not only meet but exceed expectations with every order.
Custom orders may take between 5-10 working days.
Shop Wholesale
- We're a Top Shop!
- 5
- 50% off your first order (up to £150)*
- 1 year of free shipping with us*
- 60-day payment terms for eligible retailers
- Free returns on your first order
*Available for retailers who are new to Faire